Frequently Asked Questions
First Time Renters
HOW CAN I MAKE AN ONLINE BOOKING?
To make a booking, simply indicate the days you want to use it on the calendar of the cart tab. The shopping cart will automatically calculate your rental and shipping prices. We will confirm your reservation by email and process your order within one business day.
How are rental fees calculated?
Rental fees are based on the hire period determined by your Rent Start and Rent End dates. If you are renting for a 1-day shoot on 01 Jan, you should select 01 Jan as both your Rent Start and Rent End dates.
Alternatively, if you are renting for 7 days, you should select 01 Jan as your Rent Start date and 06 Jan as your Rent End date.
Alternatively, if you are renting for 7 days, you should select 01 Jan as your Rent Start date and 06 Jan as your Rent End date.
When can I collect / Return my order?
Collection Timing ( 1 Day before Rent Start Date)
Sat - Thu : 2.30PM - 5.30PM
Fri : 2.30PM - 7.30PM
Return Timing ( 1 Day after Rent End Date)
Daily : 10.30AM - 1.00PM
Operating Hours (Equipment Rental)
Sat - Thu : 10.30AM - 1.30PM, 2.30PM - 5.30PM
Fri : 10.30AM - 1.30PM, 2.30PM - 7.30PM
*Lunch break 1.30PM-2.30PM
Eg if your rent start date is Saturday, you can collect your order on Friday between 2.30PM-7.30PM. If your rent end date is Sunday, your order will be due for return on Monday by 1.00PM. You may return your order on Monday between 10.30AM-1.00PM or earlier (During opening hours)
Sat - Thu : 2.30PM - 5.30PM
Fri : 2.30PM - 7.30PM
Return Timing ( 1 Day after Rent End Date)
Daily : 10.30AM - 1.00PM
Operating Hours (Equipment Rental)
Sat - Thu : 10.30AM - 1.30PM, 2.30PM - 5.30PM
Fri : 10.30AM - 1.30PM, 2.30PM - 7.30PM
*Lunch break 1.30PM-2.30PM
Eg if your rent start date is Saturday, you can collect your order on Friday between 2.30PM-7.30PM. If your rent end date is Sunday, your order will be due for return on Monday by 1.00PM. You may return your order on Monday between 10.30AM-1.00PM or earlier (During opening hours)
Where can I collect / Return my order?
All order collections / returns will be at our office located at 6 Ubi Rd 1 #07-11, Wintech Centre S(408726).
Do i need to bring any documents?
If this is your first-time renting, we will require the following items
- Identification Card (NRIC/FIN/EP/WP)
- Proof of residency in Singapore
Note: Minimum age requirement is 18 years old. Renters under 18 must have a parent/guardian to facilitate with the rental.
- Identification Card (NRIC/FIN/EP/WP)
- Proof of residency in Singapore
Note: Minimum age requirement is 18 years old. Renters under 18 must have a parent/guardian to facilitate with the rental.
WHAT QUALIFIES AS A PROOF OF RESIDENCE
We accept documents that are indicative on an ongoing relationship between the sender of the correspondence and the customer (Eg. recurring monthly invoices).
Generally accepted documents include:
- Utility / Telco Bills/ Credit Card / Bank / Insurance Statements
- Rental Contract / Tenancy Agreement
- Government Letters
For your proof of residency to be valid it must also fulfill these requirements
- Include your name in full, your current address, a date stamp
- Legal and traceable document
- Date stamp must be less than 3 months old
However, whether a document is acceptable under these criteria will be handled on a case by case basis by our staff performing verification. If your document does not meet the above criteria additional information may be requested. If you are unable to produce these documents on the day of collection, we will not be able to issue any equipment to you. The goal of this process is to make sure that no identity theft has taken place, and that whoever is collecting the order is who they say they are.
Generally accepted documents include:
- Utility / Telco Bills/ Credit Card / Bank / Insurance Statements
- Rental Contract / Tenancy Agreement
- Government Letters
For your proof of residency to be valid it must also fulfill these requirements
- Include your name in full, your current address, a date stamp
- Legal and traceable document
- Date stamp must be less than 3 months old
However, whether a document is acceptable under these criteria will be handled on a case by case basis by our staff performing verification. If your document does not meet the above criteria additional information may be requested. If you are unable to produce these documents on the day of collection, we will not be able to issue any equipment to you. The goal of this process is to make sure that no identity theft has taken place, and that whoever is collecting the order is who they say they are.
is there an approval process
All orders submitted go through an approval process. After you submit an order, we cross check the information provided to establish your identity and trustworthiness. For most customers, the information provided is enough for us to approve your order.
For some customers, we may contact you via email, text or call and ask for additional information or to get something clarified. If we ask for more information and never hear back from you, your order will be cancelled.
Occasionally even when all additional information is provided, we may not be able to approve an order without a deposit. Our goal is to make sure that each of our potential customer is the type of person we want to entrust our valuable equipment to.
For some customers, we may contact you via email, text or call and ask for additional information or to get something clarified. If we ask for more information and never hear back from you, your order will be cancelled.
Occasionally even when all additional information is provided, we may not be able to approve an order without a deposit. Our goal is to make sure that each of our potential customer is the type of person we want to entrust our valuable equipment to.
is there a security deposit
We are able to process most orders without a security deposit. However, we may request for a refundable security deposit depending on the equipment itself or based on our review of your order based on a selection of criteria. Also, if you are renting from us for the first time a refundable security deposit may be required (See approval process).
CAN I BRING THE EQUIPMENT OVERSEAS?
Absolutely!
can someone else collect my order FOR ME?
If you are unable to collect your order, you can elect for someone else to collect if for you. Please make sure that they have filled this Letter of Authorization form (LOA) and have the correct documentation (See LOA). These are required to be shown on order collection.
when do i make payment?
You can make payment when you collect your order at our office. If you have opted for delivery, we require full payment to be made before we can confirm your order.
What payment methods do you accept?
We accept payment via PayNow/PayLah/Cash
Return of equipment
All equipment should be packed in the same way as they have been received. Equipment that are returned via our pick up service will only be deemed to be returned in good order after the equipment arrives at our office for inspection.