FAQ - JustRentLah | Rent Camera, Lenses, Drones and other Gears for your needs

Frequently Asked Questions

First Time Renters

HOW CAN I MAKE AN ONLINE BOOKING?

To make a booking, simply indicate the days you want to use it on the calendar of the cart tab. The shopping cart will automatically calculate your rental and shipping prices. We will confirm your reservation by email and process your order within one business day.

How are rental fees calculated?

Rental fees are based on the hire period determined by your Rent Start and Rent End dates. If you are renting for a 1-day shoot on 01 Jan, you should select 01 Jan as both your Rent Start and Rent End dates.
Alternatively, if you are renting for 7 days, you should select 01 Jan as your Rent Start date and 06 Jan as your Rent End date.

When can I collect / Return my order?

Collection Timing ( 1 Day before Rent Start Date)
Mon-Fri: 3.00pm - 7.30pm, Sat-Sun/PH: 3.00pm - 5.00pm.
Early Collection: 2.00pm (Subject to availability)

Return Timing ( 1 Day after Rent End Date)
Mon-Sun/PH: 10.30am-1.00pm

Eg if your rent start date is Saturday, you can collect your order on Friday between 3.00-7.30pm. If your rent end date is Sunday, your order will be due for return on Monday by 1.00pm.

Where can I collect / Return my order?

All order collections / returns will be at our office located at 6 Ubi Rd 1 #07-11, Wintech Centre S(408726).

Do i need to bring any documents?

If this is your first-time renting, we will require the following items
- Identification Card (NRIC/FIN/EP/WP)
- Proof of residency in Singapore

Note: Minimum age requirement is 18 years old. Renters under 18 must have a parent/guardian to facilitate with the rental.

WHAT QUALIFIES AS A PROOF OF RESIDENCE

We accept documents that are indicative on an ongoing relationship between the sender of the correspondence and the customer (Eg. recurring monthly invoices).

Generally accepted documents include:
- Utility / Telco Bills/ Credit Card / Bank / Insurance Statements
- Rental Contract / Tenancy Agreement
- Government Letters

For your proof of residency to be valid it must also fulfill these requirements
- Include your name in full, your current address, a date stamp
- Legal and traceable document
- Date stamp must be less than 3 months old

However, whether a document is acceptable under these criteria will be handled on a case by case basis by our staff performing verification. If your document does not meet the above criteria additional information may be requested. If you are unable to produce these documents on the day of collection, we will not be able to issue any equipment to you. The goal of this process is to make sure that no identity theft has taken place, and that whoever is collecting the order is who they say they are.

is there an approval process

All orders submitted go through an approval process. After you submit an order, we cross check the information provided to establish your identity and trustworthiness. For most customers, the information provided is enough for us to approve your order.

For some customers, we may contact you via email, text or call and ask for additional information or to get something clarified. If we ask for more information and never hear back from you, your order will be cancelled.

Occasionally even when all additional information is provided, we may not be able to approve an order without a deposit. Our goal is to make sure that each of our potential customer is the type of person we want to entrust our valuable equipment to.

is there a security deposit

We are able to process most orders without a security deposit. However, we may request for a fully refundable deposit depending on the equipment itself or based on our review of your order based on a selection of criteria (See approval process).

CAN I BRING THE EQUIPMENT OVERSEAS?

Absolutely!

can someone else collect my order FOR ME?

If you are unable to collect your order, you can elect for someone else to collect if for you. Please make sure that they have filled this Letter of Authorization form (LOA) and have the correct documentation (See LOA). These are required to be shown on order collection.

when do i make payment?

You can make payment when you collect your order at our office. If you have opted for delivery, we require full payment to be made before we can confirm your order.

What payment methods do you accept?

We accept payment via PayNow/PayLah/Cash

Rental Extensions & Late Returns

CAN I EXTEND MY RENTAL?

If you need to extend your rental, please get in touch with us as soon as possible. If the equipment has not been reserved for another customer, we will happily extend your rental. This additional charge will be the balance of the outstanding hire period (inclusive of discounts, if any).

If you originally rented for 1 week and wish to extend your rental by another week , you will be charged the difference between the 1 week and 2 week rate, not another new 1 week rate. In other words, it will be as if your rental was for 2 weeks initially, much cheaper this way.

Note: If the equipment has been reserved for another customer and your extension request is declined and/or you do not inform us and fail to return the equipment on time. Your late return will be treated as a new order at non discounted rates instead of an extension, all fees are chargeable until the equipment is returned.

how are late fees calculated

There is generally a 60 minute grace period for all rentals. The default return time is 1.00pm (daily) if you return your order past 2.00pm you will be charged an additional day rent. Eg if you rented a camera for 7 days, but returned it at 2.15pm you will be charged for 8 days rent.

Late returns after 3.00pm will be considered as a new rental (discount not applicable). This means that it is cheaper to extend a rental than to return your order late.

what happens if i forget to return an item

Let us know as soon as possible. You can either mail it back to us or drop by our office on another day to return it.

In the meantime, the details of our return address are included here:
JustRentLah
6 Ubi Rd 1 #07-11 Wintech Centre S408726

Please include your name and address at the back of the mailing package. Once you get it shipped please forward us the tracking information so that we can keep track of its shipping status.

If it's something of high value, we will require a security deposit to be placed. The deposit amount will be refunded once the item is returned to us.

i forgot to transfer my files

If you forget to your files, let us know immediately. Provided that the SD card has not been formatted, we are able to upload your files onto our local server where you can download from later.

We reccomend extending your hire period to allocate additional time for file transfer.

Equipment Problems

Is the equipment in good condition?

Before and after each rental we check each lens visually, test it for focus and sharpness, and take pictures with it. We guarantee the glass is clear, the lens works normally, the pictures it takes are sharp. These lenses are used regularly so there will probably be some scuff marks on the barrels, etc. There may be a little internal dust in some lenses (the telescoping zooms are especially known to collect it). If there is any effect on image quality the lens goes off for servicing, otherwise it remains in service.

Can you guarantee the equipment will work as promised?

I wish we could, but sadly, we can’t. We promise that we will do everything we can to make sure the equipment is working. We will inspect the equipment both when it returns from its prior rental, and before it goes out on your rental. We will clean it thoroughly.
Even with all these precautions, stuff still happens. An internal component we can’t check eventually wears out and breaks during your rental. Occasionally, we can even make a mistake and forget to include something, although it is really rare.

Do contact us and we will be happy to replace the equipment with the same or of similar range. (Only if you're still in Singapore)

HELP! THE MEMORY CARD YOU PROVIDED HAS ISSUES, WHAT CAN I DO?

We do our best to make sure all memory cards are in working order before it goes out on rent and always format it in camera prior collection.

Memory cards do fail from time to time and this is something we have no control over. We strongly recommend having backup memory cards especially for important shoots. No refunds will be provided in the event that our memory cards fail to perform.

Studio Usage

i have a shoot coming up, can i view the space before booking?

Yes we welcome you down to view our studio space but it'll be by appointments only.

is the studio sound proof?

Please note that the studio is not sound proof.

Can i start earlier for makeup, setup & teardown?

Please note that setup, makeup & teardown time is inclusive of the studio slot.

Is the studio fitted with an aircon?

Yes the studio is fitted with an air-conditioner.

Frequently Asked Questions

First Time Renters

Rental Extensions & Late Returns​

Equipment Problems

Studio Usage

Other Questions

Rental Extensions & Late Returns